Important Information
Phone: 604.935.7566
Fax:
email: info@whistleroutbackadventures.com
website: www.whistleroutbackadventures.com
For bike rentals and day tours 1 week advanced reservation is recommended. Our Multi day tours are very popular and advanced planning is necessary. We recommend making your reservation(s) at least 3-5 months in advance. We can accommodate last-minute bookings provided space is available, so please call our office to check. You may reserve your trip by mailing or faxing a trip application or calling us at 604-935-7566. Please allow at least 10 minutes to complete your application by phone. Mailed or faxed applications are not guaranteed a spot until our office confirms them. Once you have made your reservation, a confirmation packet containing detailed pre-trip planning information will be mailed to you. You will need to fill out and return the Personal Information form(s), Release form(s), and Credit Card Authorization form at least 60 days prior to your trip. The final balance is due 60 days prior to your trip and will be automatically charged to your credit card on file unless we are notified otherwise. Approximately 3 weeks prior to your trip, you will receive a Departure Packet that will contain your final trip information and an WOA t-shirt.
All tour related gear, snacks and water are always provided. Guides carry all water, snacks, safety equipment, first aid, and client accessories.
All tours depart from our Upper Village Store. We are located in Le Chamois across from the Fairmont Chateau Whistler, Monks Restaurant and the Blackcomb Lifts - #68 on most Village Maps.
Any of our half-day tours can be combined to create a full day of adventure!
Lowest guide-to-client ratio in the business - safety, education, and organization are our top priorities.
10% Discount for groups of 4 or greater
Cancellation Policy
For cancellations made more than 24 hours before departure time there is no charge. Cancellations made less than 24 hours from departure time will be charged in full.
Trip Insurance
We strongly recommend that you purchase "trip cancellation/interruption insurance". This is a valuable tool that will protect your investment in the case of events such as:
-Unexpected sickness or injury
-Natural Disasters & Terrorism
-Lost Baggage
-Emergency Medical Expense
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Multi Day Trip Policies
Payments DEPOSITS: All prices are quoted in US dollars and are subject to change. We accept Visa, MasterCard, American Express, personal checks and cash. A $500.00 per person deposit is required to hold your reservation on any trip. For your protection, it is always better to pay for all your travel arrangements by credit card.
BALANCE DUE: The balance is due 60 days prior to your trip departure date. The balance will be automatically charged to your credit card on file. If you would like to pay the balance on a different credit card, please fill out the credit card authorization form in your trip confirmation packet and mail it back with your personal information form(s), and signed release form(s).
SINGLE SUPPLEMENT: All trip prices are based on double occupancy. Single rooms / tents are available for an additional charge and a limited number are available on each trip. Please see the itinerary sheet of your specific trip for the single supplement price. If you are traveling alone, we can often pair you up with another single traveler. If we are unable to pair you with another traveler, we will split the single supplement room cost with you 50/50.
DISCOUNTS: Please call our office for special group discounts. If you do not use our transportation on a Grand Canyon trip, your trip will be discounted $25.00 per person.
Cancellation Fees
All cancellations must be made in written form via email or fax.
91 or more days prior Full refund
61 to 90 days prior $500.00 per traveler
31 to 60 days prior 50% of trip cost per traveler
0 to 30 days prior 100% of trip cost per traveler
(No refund)
TRANSFERRING TRIPS:
If you want to transfer your trip to another date, the above cancellation fees will apply.
ITINERARY CHANGES
Every attempt will be made to adhere to our scheduled itinerary, however, participants need to acknowledge and willingly accept the possibility of unexpected changes to our route and itinerary. Safety issues, weather or any extenuating circumstances beyond our control may contribute to this possibility. Should these changes affect your post trip travel plans, WOA will not be responsible for additional expenses incurred by trip members (non-refundable airline tickets, rental cars, hotel reservations, etc).
TRIP MINIMUMS
WOA reserves the right to cancel scheduled trips that do not meet our minimum sign-up requirements (usually 6 guests) set forth to make trips economically feasible to operate. Guests will be notified no less than 45 days prior to their trip if there is a cancellation. In the event of a trip cancellation, the options are 1) WOA will provide a full-refund of any monies paid, 2) You may select another trip date at no charge or 3) We can still run the trip at an increased rate based on the number of guests signed up. WOA cannot be responsible for additional expenses incurred by trip members as a result of trip cancellations or changes to tour itineraries. The maximum number of guests on most trips is 20.
Our Location
Click here for a downloadable PDF of a detailed map of our Upper Village Location in Whistler Blackcomb
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